Frequently Asked Questions - FAQs

Q: So how does our shipping work?


A: Multimush.com works with manufacturers and artisans across the world to source the coolest and cutest mushroom inspired products at the prices that suit you. 

This results in all our orders being shipped to you from across the world - from the USA and China to Europe.  However, we do ensure we can track our orders for your extra piece of mind.

And because your products are often coming from far away they sometimes take  2-3 weeks to arrive. but most of the time our product will arrive a lot quicker, but we want you to be aware that this is out of our control!

 

Q: I ordered two products, but have received only one... what's happening?


A: Since we have a large assortment of products that are sometimes not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.


Q: Do you ship Internationally?


A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.


Q: Is your website secure with my personal information?


A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers' private details!


Q: How do I order on your website?


A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Q: Does Multimush.com provide a quality guarantee for all the products being sold?


A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.